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Conflict in organizations arises from a variety of factors including organizational restructuring and change, a globally diverse workforce, high pace multi-channel communication, the use of cross-functional teams, and differences in personality and leadership style. Effective organizations are ones in which leaders are pro-active in creating a workplace that minimizes negative aspects of conflict, while harnessing employee differences and organizational factors to manage conflict in a positive way. Participants in this workshop will learn to:

1. Understand the potential causes of organizational conflict and create a strategy for addressing these factors.
2. Determine their own preferred style to managing conflict, and understand how to match styles of conflict resolution to different types of conflict.
3. Identify their personal orientation to leadership and develop the knowledge to change leadership approach and style depending upon situational factors.
4. Create a motivating organizational climate.
5. Effectively utilize different modalities of communication to minimize the potential for conflict.
6. Identify their style of team interaction and be able to effectively lead diverse teams.