2018 PMI NEFL Professional Development Day – Sept. 28th (7 PDU's)

Root Cause Analysis for Project Management: Closing the Loop on Risk Management (7 PDU's)

Presented by Duke Okes, ASQ

Workshop Description:

Regardless of how well the project manager and team develop requirements, processes to meet them, and systems for measuring performance, things will go wrong.  Some simply require correction, while others call for a deeper analysis into the underlying process weaknesses that caused and/or allowed the problem to occur.

However, there is a wide range of situations to which RCA can be applied, such as single events/failures, patterns of failures, failure of the project itself, and cross-project issues.  Within these the RCA could look at safety issues, production issues, process issues, and system issues.  Each of these creates not only a different problem definition but also calls for different approaches to data collection and analysis.

This workshop will clarify the differences in approach for each of these situations, as well as issues such as:

• When does it/not make sense to conduct a RCA?
• How to avoid jumping to conclusions
• The difference between physical causes and root causes
• How deep to go, and/or when to stop
• How RCA closes the loop on risk management at multiple levels

Participants will also have the opportunity to apply some of the learning to their own project experiences.

Date: Sept. 28, 2018

Location:  Nova Southeastern University 6675 Corporate Center Parkway, Jacksonville, FL

Time: 8:30pm to 4pm

PDUs: 7 (5 Technical, and 2 Leadership of the PMI Talent Triangle)

Registration Fees:  

Cost: $349.00

Discounted price for Chapter Members until 09/22/2018: $279

Discounted price for non-members until: 09/22/2018: $299

Note: You must be logged in with your PMI.Org to receive the PMI member rate of $279

About Duke Okes, ASQ

An expert in Quality Management with more than 40 years of experience as a quality engineer, consultant, instructor and author.  He has worked with dozens of companies in ten countries, and hundreds of organizations have attended his public workshops on auditing, quality systems, performance metrics, root cause analysis and risk based thinking.  He is an ASQ Fellow and certified by ASQ as a manager of quality/organizational excellence, quality engineer and quality auditor.  He holds degrees in technology, business and education, and is a frequent conference speaker on quality management.  He is the author of three books on quality management topics: “Root Cause Analysis: The Core of Problem Solving and Corrective Action,” “Performance Metrics: The Levers for Process Management,” and “Musings on Internal Quality Audits: Having a Greater Impact,” and has published dozens of articles on quality.