Part 1: The Importance of Root Cause Analysis in Project Management
The 5th edition of the PMBOK saw an increase of nearly 50% over the 4th edition in the mention of corrective action.
While the provided definition of corrective action is still inadequate (as it is in ISO 21500), it at least indicates the forward-looking role of the project manager must be balanced by a reflective stance intended to learn from past problems.
This presentation will discuss the role of root cause analysis in this learning cycle, as well as the broader meaning of corrective action and how it can be used for issues within and across projects, as well as performing autopsies on failed projects.
Part 2: So Why is Root Cause Analysis Difficult?
Given a problem situation many people jump immediately to thinking about solutions. If they don’t do that they instead jump to causes. Both of these rely on type 1 thinking based on experience. However, good root cause analysis requires understanding the processes involved and looking for facts, which requires slowing down and using type 2 thinking. This presentation will provide a model for guiding such an analysis and how each of the steps contributes to effective outcomes.
Presented by Duke Okes, American Society for Quality (ASQ) Fellow
December 15, 2014
Embassy Suites 9300 Baymeadows Rd., Jacksonville, FL
5:30 - 6:00 - Registration & Networking
(Online registration closes 12n December 14. "Speaker Only" registration available at the door)
6:00 - 6:15 - Opening comments and introductions
6:15 - 7:15 - Part 1
7:15 - 7:45 - Dinner
7:45 - 8:45 - Part 2
8:45 - 9:00 - Closing comments and door prizes